FAQ
1. What are the payments options available?
We provide various payment options to suit buyers' preference.
a. Credit Card / Debit Card
b. Online Banking
c. ATM/Bank Transfer
2. How long will it take for shipping?
Usually it takes 3-5 days for the seller to verify the purchase ( prepare shipment ) after payment completion.
Delivery duration divided into 2 category.
Normal mail ( Non registered mail ) – 5 weeks
Standard / express : 4weeks
3.How do I get refund?
Before shipment
-Buyer is able to apply for a cancellation on the site and the fund will be refunded directly into your paypal account or Q·account if the seller hasn't accepted the order.
-Buyer is able to apply for a cancellation request if the seller has accepted the order, and the fund will be refunded if the seller hasn't sent the item or you should talke to qoo10 to intervene with the seller if the seller has sent the item.
After Shipment
-Buyer is only able to apply for return or exchange the item, buyer is supposed to send the item back to the seller and the fund will be refunded into buyer's paypal account or Q·account after the seller confirms that the item has been returned without damage.
4. Is there any free gift or discount?
-Buyer who purchase sport equipment products more than RM 300 will be received a secret free gifts from us.
-Buyer who purchase more than 2 sport equipment products will be received 10% discount in a single transaction.